SDG Revenue Target
The target for increasing revenue from services related to sustainability solutions was set in 2016 and aimed at a 40 per cent increase by 2020. The strategic focus on sustainability has impacted Ramboll’s service portfolio, as the target was reached already in 2019 when a 57 per cent increase against the baseline year of 2016. This development has continued, and in 2020, 62 per cent of Ramboll’s revenue contributes directly to Sustainability Development.
The SDG revenue has given the company a concrete framework for measuring progress towards the SDGs and has provided a yearly yardstick for how Ramboll as a company is contributing to positive sustainable change.
2020 marks the final year of Ramboll’s current business strategy, with sustainability as one of five key pillars. The strategy was approved in 2016 and for sustainability, it focuses on five areas of materiality for the company, based on a materiality assessment that was carried out in 2016 and updated in 2019 as well as consultations with internal and external stakeholders.
This years’ reporting is testament to the focus on sustainability that has defined this strategy period. We are succeeding on all targets as shown in our key statistics and described in other parts of the Annual Report.
In 2020, in aligning with global ambitions, the company committed to Science-Based Targets, and is now working on a plan that will be released in 2021 on how these targets will be met.
Ramboll’s compliance ambitions 2021
- Continue development and improvement of new and existing automated compliance controls, including increasing financial anti-corruption and third-party controls.
- Continue global implementation of the new Business Associate Risk Assessment Tool and improve processes around the tool.
- Continue focus on using data analytics in our compliance monitoring approaches and identifying additional relevant compliance data points.
During 2020, we continued our efforts to reach the strategic target of demonstrating best industry practice within anti-corruption and will continue this focus in 2021. We acknowledge that reaching and maintaining a mature compliance level is challenging since new international standards are continuously introduced. Recent examples include the new EU Whistleblower Directive, as well as updated requirements from the US Department of Justice regarding the US FCPA.
In 2020, the compliance organization was through a large change process following the implementation of a new compliance governance. Four full-time Regional Compliance Managers replaced local part-time compliance resources. As a result, our key focus was to embed this new governance in the organisation and to adapt compliance processes accordingly. However, other important improvements were also implemented, as described below.
A new Business Associate Risk Assessment Tool, which we developed internally during 2019, was tested and rolled out globally in 2020. This will align compliance due diligence across Ramboll and enhance the due diligence process for third parties in general. A new Group Policy, Speak Up, was introduced and we improved existing procedures and governance for internal investigations.
The improvements added to the existing processes has increased transparency towards our employees and managers regarding how concerns are investigated, including the roles and responsibilities of managers and support functions.
All reported concerns are assessed by Group Compliance and handled in accordance with our internal procedures. Furthermore, the Business Integrity Committee is an important part of the governance for internal investigations, and consists of the Chief Financial Officer, Head of Human Resources, Head of Legal and Head of Internal Audit. Group Compliance is secretariat to the Business Integrity Committee.
Corruption and bribery risks are continuously assessed throughout the business. Anti-corruption is an integrated part of Ramboll’s Enterprise Risk Management process. However, Ramboll’s greatest risks are in our projects, and therefore a Project Integration Tool has been designed to identify and flag compliance risks for Project Managers when they assess project opportunities.
Compliance concerns and whistleblowers
Ramboll’s Speak Up mechanisms and whistleblower system help ensure that compliance and integrity issues and violations are reported and handled appropriately. Learning from compliance concerns is important when ensuring continuous improvement of policies and procedures. In 2020, 125 compliance concerns were reported to the Global Compliance Function, including whistleblowers (2019: 159). This is a slight decrease in the number of concerns reported compared to 2019. We expect that COVID-19 has had an impact on the number of concerns reported. Following investigations of the concerns reported in 2020, 86 have been closed, of which 48 have been substantiated and appropriate mitigating actions have been recommended. 39 compliance concerns were still under investigation by the end of the year.