Letter from CEO and Chair
2020 was an unprecedented and challenging year, characterised by the global health crisis and the resulting partial and complete lockdowns of societies and economies around the world.
Overall Ramboll managed to navigate through the crisis while still developing the company in line with our strategy and purpose. While our financial result with revenue of DKK 13.6 billion and an operating profit (EBITA) of DKK 682 million was satisfactory, the contribution of our 16,000 colleagues that made the result possible was truly extraordinary.
Throughout the year our colleagues worked with immense dedication and focus to serve our clients. Across the company, we adjusted to new ways of working which required flexibility and willingness to engage from both colleagues and clients and accelerated our ability to collaborate and engage digitally.
This way we managed to maintain close relations with our clients and partners and many significant and exciting projects have been won and delivered during the year. Our client satisfaction remained at the same high level as the year before.
For some of Ramboll’s employees COVID-19 had more negative consequences. Some colleagues had to accept salary reductions and furlough and others unfortunately had to leave the company as it was necessary to adjust capacity to demand. These colleagues have our deepest respect.
Throughout the crisis, our key concern has been to minimise the negative impact on our colleagues, while protecting the company’s long-term continuation. An all-time high employee engagement score and a comparatively low number of employees who were let go testifies that we managed to balance commitment to people with financial resilience and stability.
This was also possible due to the support and goodwill from governments and public institutions, who offered support schemes that allowed us to retain colleagues who would otherwise have been adversely impacted by the pandemic.
We would like to express our thankfulness and appreciation of the strong public/ private collaboration during 2020. We also thank our owners, The Ramboll Foundation and other shareholders, who abstained from receiving dividend.
2020 was the year where Ramboll celebrated its 75-year anniversary. The legacy of our founders Børge Ramboll and Johan Hannemann and the core beliefs they instilled in the company continue to guide and inspire, and has been a solid cornerstone in how we handle the crisis ‘The Ramboll Way’ just as it informs the way we strategically develop our portfolio.
Over the past eight decades, Ramboll has grown to become a leading international engineering, architecture and consultancy company with a mission to create sustainable societies where people and nature flourish.
With the acquisition of Henning Larsen and Web Structures in 2020, we made another important strategic step to deliver on our mission.
In 2020 Henning Larsen delivered their best result ever and during the year we worked to shape the strategy and organisational model for our new shared business unit for architecture, landscape and urbanism employing 600 colleagues globally. Our shared ambition is to pioneer holistic and sustainable architecture and landscape solutions by combining cutting-edge design thinking with deep technical insight.
Within our Management Consulting business unit, we formed a new global spearhead organisation that will offer strategic advice to private and public organisations on sustainable transformation. We consider this an import development in our sustainability portfolio that will benefit many of our clients and stakeholders going forward.
All in all, we would like to express our thankfulness and deep appreciation to our colleagues and stakeholders whose dedication and engagement made 2020 a better year for Ramboll than we could have hoped for despite great uncertainty and difficult circumstances.
Jeff Gravenhorst & Jens-Peter Saul
Highlights of 2020