We work closely with clients to navigate dilemmas, deliver the greatest sustainability gains and help them achieve their goals across the value chain
Clients at the core of what we do
Understanding clients’ needs and helping them win in a competitive landscape, continues to define how Ramboll serves nearly 15,000 clients across multiple Markets and Geographies.
In 2021, many industrial sectors continued to feel the effects of the Covid-19 pandemic even as the global economy returned to growth. Ongoing threats to businesses include supply chain and labour shortages and new realities like remote working.
At the same time, established industries such as energy, utilities, heavy transport and construction are having to tackle the challenge of transforming their business models in line with tougher regulations on carbon reductions and digitalisation.
Ramboll aims to help clients to navigate such dilemmas and emerging business landscapes. We do that by understanding their priorities and identifying what enables their success, and thereby help them achieve goals across the value chain. We do so by providing technical solutions and advice to solve specific problems and improve the sustainability impacts of the client’s business.
Increasingly, clients want to know the sustainability impact of our solutions, such as reduced carbon emissions and better resource management.
We innovate and co-create with clients to deliver the greatest sustainability gains in their projects and work in a structured way with key accounts to bring them the best of Ramboll’s expertise and experience.
We also help identify other areas in the client value chain where Ramboll can lean in with sustainable solutions, thereby holistically improving our clients’ performance.
Maintaining high client satisfaction
Client satisfaction is among our highest priorities at Ramboll. We aim to deliver outstanding client experience and build long-term relationships. Dialogue and engagement are crucial elements of our relationship with our clients. We gather their feedback in a systematic way, measuring for satisfaction, loyalty and reputation, among others. Data from Ramboll’s annual Client Loyalty Survey and Project Satisfaction Survey in 2021 reveal insights on why clients choose to work with Ramboll.
According to the feedback, clients highly value Ramboll’s expertise, knowledge and ability to deliver on schedule. These are among the top reasons clients choose to work with Ramboll. Clients most highly valued “cooperation”, alongside the ability to work proactively and have access to high quality expertise, when working with Ramboll. Scores on each area are shown in the Project satisfaction index.
Value added with sustainability
The results show that increased dialogue improves client loyalty and that clients are confident that Ramboll focuses on adding value to our interactions, among others.
They also demonstrate that clients value our engagement on sustainability, and consider sustainability to be a key trend in their collaboration with Ramboll, with a priority on topics such as global climate goals for net-zero emissions, the EU Taxonomy for sustainable activities, and the decarbonisation of energy systems.
These insights help determine the solutions we provide clients. In 2021, clients comprising about 40% of our revenue provided feedback to our surveys. Ramboll highly appreciates the feedback as it allows us to improve service delivery to clients.
Delivering value to clients
Highlighted projects with key clients in 2021
Raising timber to new heights
The Marble Pier is a joint project from Ramboll and Henning Larsen Architects for AP Pension. At eight stories and 36 metres tall, the Marble Pier will be one of the largest timber buildings ever erected in Denmark and home to some of the most sustainable offices possible.
New framework agreement for water resilience project
Ensuring water quality and security in cities is a global challenge, in large part due to urbanisation and climate change. Ramboll tackles these challenges in a number of framework agreements that establish or strengthen our long-term client relationships.
Harvesting synergies to serve our clients
2021 marked the first full year of the Henning Larsen brand operating as a part of Ramboll. Henning Larsen and Ramboll’s existing design-led disciplines were successfully combined into a new business unit for Architecture & Landscape, whose services are now delivered under the Henning Larsen brand.
Scaling sustainability across the real estate portfolio for Storebrand
More and more companies are seeking to improve their sustainability impact across the full value chain. Storebrand aims to reduce energy demand in buildings, invest green in accordance with the EU Taxonomy and reach net-zero emissions in its investment portfolio by 2050.
Energy infrastructure masterplan for Empire State Building
In the US, Ramboll won its largest energy masterplan project to date, an energy audit of the Empire State Plaza in New York. We will use a multidisciplinary approach to develop an energy infrastructure masterplan for significantly reducing the Plaza’s carbon footprint.
Pioneering research shows value of sustainable construction
With the World Business Council for Sustainable Development, we set out the business case for pursuing circularity in the built environment. In 2021, we authored a report with the WBCSD to underscore the business value of a circular economy in the construction sector.
Progress on our commitments
Our commitment: We care for all employees and their development through leadership, investment in people and equal opportunities. We put health and safety first through a zero-harm culture and safety in design.
Our commitment: We are an active member of society, contributing to its sustainable development. We avoid taking on projects that are damaging to society or destructive to the natural environment.